CRM & Marketing Automation

CRM & Marketing Automation

Most businesses don’t have a data problem. They have a scattered data problem, with leads in one place, customer information in another, and a sales team working off memory. We fix that.

CRM Setup & Integration

If you already have a CRM, it’s either half-configured or quietly being ignored. If you don’t have one yet, picking the wrong setup will cost you more than starting without one.

We come in, understand how your team sells, and build it properly, whether that’s HubSpot, Salesforce, Zoho, or Odoo.

Platforms

• HubSpot
• Salesforce
• Zoho
• Odoo

CRM Setup: Your pipeline, your stages, your team structure. We configure everything to match how deals actually move in your business, not how the software demo showed it.

Website Integration: Every form fill, page visit, and chat gets captured and sent straight to your CRM. No manual imports, no leads sitting in someone’s inbox.

Marketing Automation

One of the biggest pressures facing marketing teams today is repetitive tasks, as they constantly move between responding to customers on social media platforms, sending emails, and other repetitive routine tasks. All this in an effort to provide a personalized experience for customers who want fast communication and an experience tailored to their needs.

At Smart Touch, we help your businesses automate customer interactions via WhatsApp, email campaigns, and customer journey mapping, and implement marketing activities with minimal human intervention as possible.

Marketing automation services in Smart Touch

Email automation

Marketing automation plays an effective role in the email part by delivering the right message to the right audience at the right time, through many steps like:

• Sending welcome messages immediately after subscribing.
• Predicting ideal sending times, message titles, and types of personalized content that are most attractive to the customer. 
• Formulating and modifying mail content based on user behavior to ensure that messages arrive that are consistent with the interests of each individual customer.

WhatsApp automation

What distinguishes WhatsApp most from other applications is that it is a direct and continuous line of communication with customers, but when customer inquiries increase, communication becomes more complex and this puts pressure on employees. The solution here is to automate the WhatsApp application instead of simple automatic responses , which allow you to provide some services such as:

• Automated response to frequently asked questions.
• Follow up on order status updates.
• Book appointments.
• Lead classification.

Customer journey automation

This process allows tracking a customer’s individual transactions across various channels, in order to design a comprehensive customer journey aimed at making purchasing decisions without the need for manual analysis.

Why Smart Touch?

• We build CRM systems people actually use by configuring them around how your team works, training everyone properly, and staying involved after launch to make sure adoption sticks.
• We create data-driven automation strategies tailored to achieve your business goals.
• We continuously improve your systems to maximize performance and ROI.
• We reduce human intervention and errors by up to 90%.

Contact us now to discuss your requirements and find the best solutions for your business.